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PC
Playstation
PS
Xbox
Nintendo
PC
Playstation
PS
Xbox
Nintendo
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FAQ
Payment methods
FAQ
Purchase and payments
What payment methods do you accept? We currently accept the following payment methods?
Can I pay in a currency other than EUR?
Is the payment secure?
Can I get an invoice for my company (VAT)?
Money was withdrawn from my account twice.
How can I find out if the payment was successful?
Registration and login
How do I register on your e-shop?
Do I need to have an account to make a purchase?
I forgot my password – how do I reset it?
My login isn't working, what should I do?
I did not receive a confirmation email after registering.
Account management
How can I change my personal information?
Can I delete my account?
How do you process my personal data?
Is my account with you secure?
History and invoices
Where can I find my order history?
How do I download my purchase invoice?
Order management
Can I change my order after payment?
How do I cancel an order?
My order appears as "failed" — what does this mean?
I did not receive a confirmation email about my purchase.
When will I receive the key after payment?
Where can I find my code after purchase?
My payment went through, but I didn't receive the key.
I received the wrong product, what should I do?
I received a damaged or incomplete code.
Contacting support
How can I contact customer support?
Do you have live chat?
Can I contact you through social media?
What are your opening hours (for customer support)?
How quickly do you respond to emails?
Refunds
How can I request a refund?
Under what conditions will you refund my money?
How long does it take to process a refund?
Can I return a game that I have already activated?
I haven't received my refund, what should I do?
I accidentally activated the key – can this be canceled?
I can't install the game, I want a refund.
Licenses and activation
What does a digital license mean?
Is a digital key the same as a license?
How do licenses for digital games work?
Where can I find the license terms for a specific game?
How long is a game license valid?
Regional restrictions
Are your keys regionally restricted?
What does "region locked" mean?
How do I find out if I can activate the game in my country?
Regional restrictions can be bypassed?
Game activation
How do I activate the game?
Can I transfer the game to another account?
Use of license
Can I log in on another computer and play there?
How many devices can use one license?
What happens if I don’t activate the code immediately after purchase?
Can I reactivate the game after uninstalling it?
Can I lose access to the game if I don’t play it for a long time?
Are your licenses legal?
Where do your keys come from?
Are all your keys official?
Can I get banned for using a key purchased here?
Do you provide proof of legality (an invoice)?
Other questions
Do you offer a loyalty program or discount coupons?
Can I resell or give my key to someone else?
Do you have a physical store?
Do you provide technical support for the games themselves?
PC 
Xbox 
Nintendo