Consent to the processing of personal data - GDPR

The operator of the player.land website is SoftComp s.r.o., ID No.: 50526081, VAT number: 2120364290, VAT ID number: SK2120364290, Registration: OR OS Nitra, Section: Sro, Insert number: 46994/N (hereinafter referred to as the "operator"). The operator respects the privacy of every visitor (hereinafter referred to as the "user") to the website. Therefore, technologies are used that enable the most effective and secure operation of the website.

The operator processes the user's personal data to the extent specified in the Terms and Conditions and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR") and in accordance with Act No. 18/2018 Coll. of November 29, 2017 on the protection of personal data and amendments to certain acts (hereinafter referred to as the "Act").

The use of contact and other forms may be conditional on the provision of certain personal data by the user in accordance with Act No. 122/2013 Coll. on the protection of personal data and on amendments to certain acts. By providing any data and information through the player.land website (hereinafter referred to as the "website"), the user agrees to its use for the internal needs of the operator.

- The operator declares that it has taken all appropriate technical and organizational measures to secure users' personal data, including secure/encrypted access to the website, encryption of customer passwords in the database, regular system updates, and regular system backups.

- The personal data provided is stored securely without the possibility of unauthorized access, and therefore its confidentiality is guaranteed.

- Personal data is adequately protected within the company, and when processing it, the company complies with Act No. 122/2013 Coll. on the protection of personal data and on amendments to certain acts.

- Your personal data will never be provided to a third party in any form without your consent and will only be collected and processed for the stated purpose.

By confirming your consent to the processing, you confirm that you are providing it voluntarily and at the same time give your consent to its processing.

Scope of personal data processing:

name, surname, permanent address,
email, IP address, cookies,
data about your orders (for the purposes of processing them and resolving any complaints).

Purpose of personal data processing:

The personal data obtained will be used for

customer records, for the purpose of maintaining their user accounts on the player.land website
customer order records, for resolving any complaints.
contacting customers.
issuing tax documents - invoices, in accordance with Act 222/2004 Coll.
marketing purposes (sending marketing communications by email - only if the customer expresses interest).

You can revoke your consent at any time via the contact form or by mail to the company's address.

The website uses cookies. A "cookie" is a small text file used to collect non-personal information, such as the types of web browsers used, the web search engines used, or the websites from which the user is connected to the website, and this information is used for summary statistics. Cookies and other technologies can be used to store information that the user has previously entered. Most browsers allow you to control the processing of cookies, including whether they will be accepted and how they should be deleted. The website does not track the use of the website by individuals or details of individual visits. All technologies used are used in an effort to improve the quality of the website, and the privacy of each user is always taken into account. Most browsers allow you to control the processing of cookies, including whether they will be accepted and how they should be deleted, and can also be set to notify the user when a cookie is received, or the user can completely disable the use of cookies in the browser.

The user can voluntarily choose whether or not to provide personal information to the operator. If they decide not to provide the requested personal information, they will still be able to visit the operator's website, but may not have access to certain features, offers, and services that require mutual communication. By using the website, the user agrees to the terms of the operator's privacy policy and to the processing of personal data by the operator for the purposes stated. In the event of changes to the privacy policy, the operator will endeavor to provide information by publishing the changes on this website in a timely manner.

What are your rights?

Right of access:

You have the right to request information about what personal data we hold about you at any time. You can contact player.land and we will send you your personal data by email.

Right to portability:

Whenever player.land processes your personal data by automated means based on your consent or on a contract, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format, which we will provide to you or another party. This only includes personal data that you have provided to us.

Right to erasure:

You have the right to erase any personal data processed by player.land at any time, except in the following situations:

you have an unresolved issue with customer service,
you have an open order that has not yet been shipped or only part of it has been shipped,
you have an outstanding debt with player.land regardless of the payment method,
if there is a suspicion that you have abused our services in the last four years, or if such a suspicion has been confirmed,
your debt has been sold to a third party in the last three years or within one year in the case of deceased customers,
your credit application has been rejected in the last three months,
if you have made a purchase, we retain your personal data in connection with your transaction in accordance with accounting regulations.

Your right to object to processing based on legitimate interest:

The data subject has the right to object to the processing of their personal data on grounds relating to their particular situation. The controller may no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which override the rights and interests of the data subject or for the establishment, exercise, or defense of legal claims.

You have the right to object to the processing of your personal data based on the legitimate interest of player.land.

player.land will not continue to process personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests and rights, or for the establishment, exercise, or defense of legal claims.

Your right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis performed for direct marketing purposes.

Right to restriction of processing:

The Personal Data Protection Act exhaustively specifies cases in which the controller is obliged to respect the right of the data subject and restrict the processing of their personal data on the basis that the data subject has exercised their right under Article 18 of the Regulation.

How can you exercise your rights?

Article 13 of the General Data Protection Regulation establishes the so-called information obligation and specifies the information to be provided when obtaining personal data from the data subject. We take data protection very seriously, which is why we have dedicated customer service staff to handle your requests regarding your rights as described above. You can contact them electronically via the contact form.

Responsible person:

The designation, position, and tasks of the responsible person are primarily regulated in Article 37 et seq. of the GDPR and in Sections 44 to 46 of Act No. 18/2018 Coll. on the protection of personal data.

We have appointed a responsible person to ensure that we always process your personal data in an open, fair, and lawful manner. You can contact our responsible person via the contact form.

Intermediary agreement:

For the purposes of personal data protection, an intermediary is considered to be anyone who processes personal data on behalf of the controller. If personal data is to be processed on behalf of the controller, the controller may only entrust a processor who provides sufficient guarantees to implement appropriate technical and organizational measures so that the processing of personal data meets the requirements of this Act and ensures the protection of the rights of the data subject. The consent of the data subject is not required for the authorization of a processor to process personal data in accordance with the first sentence.

We assure you that your personal data will be processed to the extent necessary, securely and professionally, and that there will be no leakage or other misuse. Under no circumstances will we provide it to third parties, except those involved in the delivery of the ordered goods (courier companies, etc.). However, please note that we provide your email address (no other personal data), which is not sufficient to identify you, to entities that operate web portals used to compare prices of goods offered in various stores and e-shops. Your email address is provided to them for the purpose of reviewing your satisfaction with the processing of your order placed through our e-shop. Your satisfaction is reviewed by the operator of the price comparison website sending you a short evaluation questionnaire, which you may or may not complete. Your evaluation will then be reflected in the evaluation of our E-shop listed on the relevant comparison portal.

Recipients of personal data (subcontractors of the operator)

The recipients of personal data are:

involved in the delivery of goods/services/payment processing on the basis of a contract,
providing e-shop operation services and other services related to the operation of the e-shop,
providing accounting services,
providing marketing services.

The operator does not intend to provide personal data to a third country (outside the EU) or an international organization.

Services provided, providing marketing and support services

Google Analytics - records cookies and website usage

Mailchimp - records email addresses and, where applicable, first and last names for sending newsletters by email

Personal data processing procedure:

1. The Seller processes the consumer's personal data in order to fulfill its obligations towards the consumer, in particular when issuing invoices, contacting the consumer in connection with the processing of their order, delivering the ordered goods, and sending advertising messages if the consumer has consented to their receipt. The seller also processes personal data for the benefit of the consumer in order to keep a history of their orders and to increase the convenience of their future purchases by automatically pre-filling the order form. The seller is responsible for ensuring that the consumer's personal data is not used for other purposes, in particular that it is not made available to third parties except to the extent necessary for the delivery of goods or advertising messages, if requested by the consumer in accordance with paragraph.

2. The seller processes the consumer's personal data to the extent of: first name, last name, email address, billing address, IP address, cookies.

3. If, during registration, the consumer requests to receive up-to-date information about the seller's offer by checking the appropriate box, this information will be sent to the email address provided by the consumer. The consumer may request cancellation of this service electronically via the contact form. The sending is carried out using the technical means of SoftComp s.r.o., Kňažická 908/53A, 951 97, Žitavany, SK, to which personal data is provided for this purpose in the scope of email address, name, surname, IP address, cookies.

4. By confirming the relevant field before sending the order, the consumer also grants consent to the processing of their personal data to the extent specified in these GTC. The consumer grants this consent to the seller until further notice.

5. The consumer may request a change or deletion of their personal data in writing electronically via the contact form. The consent shall expire within 1 month of the delivery of the withdrawal of consent by the consumer to the seller, and the data will then be deleted. If tax documents have been recorded in the accounting system, the recording of which requires the recording of personal data (invoice), such data cannot be deleted due to their legally required archiving.

6. Our company uses Google's "Remarketing" feature, which records customer activity on the website and then displays our company's advertisements relevant to the customer's visit on other websites. This activity does not record personal data or other data except for information about the pages visited on player.land. Information about the customer's movement on our website is stored in their internet browser and Google loads it when visiting other websites for the purpose of selecting advertisements. Customers can opt out of this behavior on Google's website or by following the instructions on the Network Advertising Initiative website. You can change your ad preferences on Google's website.

7. This website allows users to log in using their Google, Facebook, Discord or Apple account. For this purpose, we process the following data from the given account after obtaining the user's consent: the user's unique identifier in the given service, the user's email address, and the user's first and last name. The data obtained in this way is used exclusively to create a user account and is processed in accordance with the above-described rules for the protection of personal data.