Terms and Conditions of the Playerland E-shop

I. Operator Information

II. Scope of Business and Product Description

Playerland specializes in selling digital products, particularly activation codes for video games on various platforms (Steam, Xbox, PlayStation, etc.). All products are delivered electronically through the customer's account after payment is received.

III. Orders and Contract Conclusion

Placing an order is considered a proposal to enter into a purchase agreement. The contract is concluded once the order is confirmed by the operator. Before placing an order, the customer must review and ensure the correctness of the provided information.

The customer must accept these Terms and Conditions prior to confirming the order. In case of preorders product will be delivered in a official day of release time.

IV. Prices and Payment Terms

All prices are listed in euros (EUR) and include VAT, where applicable. Payments can be made via credit/debit card, online bank transfer, or other methods listed at checkout. The product is delivered after the payment is successfully processed.

V. Product Delivery

Digital codes are delivered through the customer’s Playerland account. Cutomer also will receive a mail with order summary, connection link to his account and activation instructions.

Delivery usually takes a few seconds after payment, but no later than 5 minutes

VI. Right of Withdrawal

According to §7(6)(l) of Act No. 102/2014 Coll. of Slovak law, the right to withdraw from the contract does not apply to digital content once it has been delivered with the customer’s explicit consent.

By purchasing, the customer expressly agrees to immediate delivery and waives the right of withdrawal.

VII. Complaints and Faulty Codes

If a code is non-functional or there's a problem with activation, the customer must contact support immediately. We handle complaints without undue delay and no later than within 7 days.

When making a complaint, follow the procedure in the points below:

• Please direct your complaint via our contact form https://player.land/en/support
• Please describe of the error and your order number and follow instructions in a form. Send us a screenshot of the error as an attachment, which will be shown to you when you redeeming our product.
• Complaints are processed on average within 48 hours. During the resolution of your complaint, you may be asked to provide additional evidence in order to clarify the problem.
• A customer whose complaint is deemed justified will receive a replacement key on day of resolution or a refund until 72 hours.

Warning!

The CD key can only be used once and cannot be exchanged for another. After receiving the key, it is not possible to exchange or return the key. Any errors in the games are in no way related to the CD key, but are development errors directly in the games.

After purchasing the key, we recommend using it as soon as possible, this will prevent possible misuse. The store is not responsible for misuse of the key by a 3rd party after the date of sale.

VIII. Personal Data Protection (GDPR)

The following privacy policy applies to the protection and processing of the Buyer's personal data by PlayerLand.

1. The Seller processes the consumer's personal data in order to fulfill its obligations towards the consumer, in particular when issuing invoices, contacting the consumer in connection with the processing of their order, delivering the ordered goods, and sending advertising messages if the consumer has consented to their receipt. The seller also processes personal data for the benefit of the consumer in order to keep a history of their orders and to increase the convenience of their future purchases by automatically pre-filling the order form. The seller is responsible for ensuring that the consumer's personal data is not used for other purposes, in particular that it is not made available to third parties except to the extent necessary for the delivery of goods or advertising messages, if requested by the consumer in accordance with paragraph.

2. The seller processes the consumer's personal data to the extent of: first name, last name, email address, billing address, IP address, cookies.

3. If, during registration, the consumer requests to receive up-to-date information about the seller's offer by checking the appropriate box, this information will be sent to the email address provided by the consumer. The consumer may request cancellation of this service electronically via the contact form. The sending is carried out using the technical means of SoftComp s.r.o., Kňažická 908/53A, 951 97, Žitavany, SK, to which personal data is provided for this purpose in the scope of email address, name, surname, IP address, cookies.

4. By confirming the relevant field before sending the order, the consumer also grants consent to the processing of their personal data to the extent specified in these GTC. The consumer grants this consent to the seller until further notice.

5. The consumer may request a change or deletion of their personal data in writing electronically via the contact form. The consent shall expire within 1 month of the delivery of the withdrawal of consent by the consumer to the seller, and the data will then be deleted. If tax documents have been recorded in the accounting system, the recording of which requires the recording of personal data (invoice), such data cannot be deleted due to their legally required archiving.

6. Our company uses Google's "Remarketing" feature, which records customer activity on the website and then displays our company's advertisements relevant to the customer's visit on other websites. This activity does not record personal data or other data except for information about the pages visited on player.land. Information about the customer's movement on our website is stored in their internet browser and Google loads it when visiting other websites for the purpose of selecting advertisements. Customers can opt out of this behavior on Google's website or by following the instructions on the Network Advertising Initiative website. You can change your ad preferences on Google's website.

7. This website allows users to log in using their Google+ or Facebook account. For this purpose, we process the following data from the given account after obtaining the user's consent: the user's unique identifier in the given service, the user's email address, and the user's first and last name. The data obtained in this way is used exclusively to create a user account and is processed in accordance with the above-described rules for the protection of personal data.

IX. Final Provisions

1. The seller reserves the right to change prices. In the event of a price change, the seller will contact the consumer. The consumer has the right to cancel the order in the event of such price changes.

2. The consumer declares that they have read and agree to these general terms and conditions and the complaints procedure before completing or submitting their order.

Notwithstanding other provisions of the contract, the seller is not liable to the consumer for lost profits, lost opportunities, or any other indirect or consequential losses resulting from negligence, breach of contract, or otherwise.

These general terms and conditions have been formulated and established in good faith for the purpose of complying with legal requirements and regulating fair business relations between the seller and the consumer. If any provisions of these terms and conditions are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision shall remain unaffected

Consumer rights in relation to the seller arise from the Consumer Protection Act No. 250/2007 Coll. as amended, and the Consumer Protection Act on Door-to-Door Sales and Mail Order Sales No. 102/2014 Coll. as amended, remain unaffected by these terms and conditions.

Legal relationships and conditions not expressly regulated herein, as well as any disputes arising from non-compliance with these terms and conditions, shall be governed by the relevant provisions of the Commercial Code or the Civil Code.

3. The seller and the consumer agree that they fully recognize distance communication – electronic form of communication, in particular via e-mail and the Internet, as valid and binding for both contracting parties.

These Terms and Conditions shall enter into force on November 1, 2025.